Technician - Audio-Visual AV Support, Interior Displays Systems Market

US-IL-Danville | US-TX-Dallas | US-GA-Atlanta | US-TN-Nashville | US-IL-Chicago | US-IN-Indianapolis | US-MO-St Louis
Customer Service/Product Support - Field Service Engineering
# of Openings
Position Type
Regular Full-Time


NATIONAL COVERAGE ... may be located in one of many major cities, such as those listed herein.


Based in Danville, Illinois, Watchfire is an 85-year old company that is rapidly growing as an industry leader in the cutting-edge technology of digital LED displays.

Vertically integrated, Watchfire does everything from product engineering and circuit board assembly through final product integration and calibration. Post-sale, we provide world-class technical service and support.  This allows us to maintain our position as the quality leader and the premium provider in the LED display industry.
Position offers a professional base salary combined with generous commissions for exceeding base sales goals.
Watchfire provides comprehensive benefits including 401K with company matching, affordable health & dental insurance, paid time off in year of hire, continuing education assistance and career advancement opportunities.

The Audio Visual Support Technician role will be responsible for working with our team of Territory Managers and Customer base to develop the indoor signage market which includes: live events, control room suites, all interior informational and advertising displays, concert venues and arenas. These displays can be interconnected with multiple digital media devices to provide a wide range of experiences to the desired audience.





  • Lead the Watchfire technical support effort in the Indoor Display Systems market. Said market includes live events, control room suites, all interior informational and advertising displays, concert venues and arenas etc. These displays can be interconnected to multiple digital media devices to provide a wide range of experiences to the desired audience. Provide technical consultation and support to Watchfire territory managers and Watchfire sign dealers on Indoor Display projects.
  • Be onsite for installation and intiial operations of complex technical products; setup, maintain and repair equipment used for live events, including a variety of software products.
  • Recommend to Watchfire leadership new products and product enhancements aimed at this market.
  • Aid in Watchfire’s response to formal RFPs involving Indoor Video Display projects, interpreting bid specifications and performing presales site visits, evaluating A/V solution needs and documenting information necessary to complete new quotes for future indoor signage installations and upgrades
  • Represent Watchfire at relevant Indoor Product industry trade shows.
  • As necessary, travel for on-site meetings with sign dealers and prospective end users.
  • Act as a role model and representative of the Watchfire culture, both internally and externally.

Required Education/Qualifications


  • Bachelors or Associates degree in AV or similar technology, such as digital media, strongly preferred
  • Credentialing, such as CTS (Certified Technical Specialist) preferred, not required
  • History of pre-sale technical support strongly preferred
  • 2+ years working in  this specialized industry preferred
  • Experience preparing responses to formal RFPs
  • Past CRM usage, preferably
  • Willingness and ability to fly as needed to attend sales presentations and trade shows
  • Maintain physical ability to do moderate lifting, climbing, and to complete the moderately demanding physical activities required in the job
  • Proficiency in the key Microsoft programs: Outlook, Word, Excel, and PowerPoint
  • Must possess and maintain a valid driver’s license and the ability to rent vehicles
  • Legal authorization to work in the US required.  We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US.  No H1B, OPT, CPT or other “temporary work authorization” candidates will be considered.



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